A Concern Has Been Raised About Me
It can be upsetting, confusing and stressful to learn that a concern, complaint or report has been made about your behaviour.
The University of Wolverhampton is committed to ensuring that all individuals involved in a report or complaint are treated fairly, respectfully and in accordance with University policies and procedures.
The fact that a report has been made does not mean that any conclusions have been reached.
Concerns and allegations will be considered objectively, and any appropriate processes will be followed before decisions are made.
If a Concern Has Been Raised About You
Receiving information that somebody has been affected by your behaviour can be difficult.
You may feel:
- surprised
- upset
- anxious
- defensive
- confused
- frustrated
- worried about what will happen next
These reactions are understandable.
Take Time to Reflect
It may be helpful to reflect on the concerns that have been raised.
Even where behaviour was not intended to cause offence or distress, it is possible that another person may have experienced it differently.
Consider:
- listening carefully to the concerns that have been raised
- reflecting on how your words, actions or behaviour may have been perceived
- remaining open to feedback
- considering whether changes in approach or communication may be beneficial
Reflection does not mean accepting wrongdoing. It means being willing to consider another person's experience and perspective.
If You Have Been Asked to Stop a Behaviour
If concerns have been raised about a particular behaviour, it is important to stop that behaviour whilst the matter is being considered.
Continuing behaviour after concerns have been raised may increase the seriousness of the situation and may impact how the matter is viewed.
Seek Advice and Support
You do not have to navigate the situation alone.
It may be helpful to speak to somebody who can provide support and guidance.
Students
Students may wish to seek support from:
- Student Life
- Student Success Coaches
- Mental Health and Wellbeing Services
- Safeguarding Services
Staff
Staff may wish to seek support from:
- Their Line Manager
- Human Resources
- Employee Assistance Programme (EAP)
- Occupational Health Services
- Trade Union Representatives
- Safeguarding Services
Informal Resolution
In some circumstances, concerns may be addressed through informal discussion, facilitated conversations or mediation.
Where appropriate, the University may explore opportunities to resolve concerns informally before progressing to formal procedures.
Informal resolution can sometimes help individuals understand each other's experiences and identify constructive ways forward.
What Happens When a Concern is Reported?
The University's response will depend on the nature and seriousness of the concern raised.
A report may result in:
- advice and guidance being provided
- informal resolution being explored
- safeguarding intervention
- support being offered to those involved
- referral into a formal University procedure where appropriate
The University will consider each situation on its individual circumstances.
Formal Procedures
Where a matter requires formal investigation, the appropriate University procedure will be followed.
This may include:
- Student disciplinary processes
- Staff grievance or conduct procedures
- Safeguarding procedures
- Other relevant University policies and procedures
Individuals involved in formal processes will be advised of the procedures being followed and any opportunities to respond to concerns that have been raised.
Looking After Your Wellbeing
Being the subject of a complaint or concern can have a significant impact on well-being.
You may experience:
- anxiety
- stress
- uncertainty
- difficulties concentrating
- changes in mood
- sleep difficulties
Support is available, and seeking support is encouraged.
Remember
A report or complaint is not a finding of fault.
The University is committed to ensuring that concerns are handled fairly, proportionately and respectfully.
Support is available for everyone involved, and individuals will be given appropriate opportunities to understand concerns raised and engage with any relevant processes.