It Is Understandable to Feel Concerned

Many students feel anxious when discussions about Trusted Contacts arise.

You may worry that:

  • You are losing control;
  • The University is making decisions for you;
  • Your privacy is being ignored.

These feelings are understandable.

Our Aim Is to Strengthen Support, Not Take Control Away

The purpose of involving a Trusted Contact is to strengthen your support network during periods of significant concern.

It is not intended to undermine your independence or autonomy.

You Will Normally Be Involved

In most situations:

  • We will speak with you first;
  • We will explain our concerns;
  • We will seek your views;
  • We will discuss whether involving your Trusted Contact may be helpful.

In Rare Emergencies

Where there is a serious and immediate risk to life or safety, the University may contact a Trusted Contact without consent.

If this happens, we will:

  • Share only necessary information;
  • Record our decision-making;
  • Explain the disclosure to you when it is safe to do so.

Your Rights

You can:

  • Choose your Trusted Contact;
  • Update your Trusted Contact;
  • Discuss your preferences with us;
  • Change your mind about who is listed;
  • Raise concerns if you believe information has been handled incorrectly.

Remember

Trusted Contact arrangements are not about replacing your voice.

They exist to help ensure that, if serious concerns arise, there is someone you trust who may be able to help support your safety, wellbeing and recovery.

There are three ways you can tell us what happened